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Frequently asked questions

While all sales are final, we want to ensure you receive your order in perfect condition. If your item arrives damaged, please reach out to us directly—we'll be happy to arrange a refund.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Each order is carefully prepared and typically arrives within 5–10 business days.

If, for any reason, your delivery hasn’t reached you within two weeks, please contact us—we’ll be glad to assist you and ensure everything is resolved with care.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!